Privacy Policy

The Cultivated Life Pty Ltd (ABN 31 700 630 459) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may collect the following personal information:

Your name and email address when you submit an enquiry through our website contact form or book a conversation through our scheduling system.

Information you share with us during coaching conversations, assessments, and correspondence.

Diagnostic assessment results where you have completed an assessment as part of a coaching engagement.

Payment information processed through our payment provider we do not store card details directly.

We collect personal information directly from you when you contact us through the website, book a conversation via Calendly, complete a diagnostic assessment, or correspond with us by email or other means.

Our website uses Google Analytics to collect non-personally identifiable information about how visitors use the site, including pages visited and time spent. This information is aggregated and anonymous. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

We use your personal information to respond to your enquiries, deliver coaching and advisory services, administer diagnostic assessments and debrief results, send correspondence relevant to your engagement, and comply with our legal obligations.

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent, or share your personal information with third parties except as described in this policy.

Your personal information is stored securely using Google Workspace, which is encrypted at rest and in transit. Client records are maintained in a restricted-access folder structure accessible only to Denis Taylor as the principal practitioner. We retain client records for a minimum of seven years in accordance with Australian legal requirements.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

All information shared within a coaching engagement is held in strict confidence. We will not disclose your personal information to any third party without your consent, except where required by law or where there is a serious and imminent risk of harm to you or another person.

We use the following third party services which may process your personal information:

Google Workspace email and document storage

Calendly appointment scheduling

Zoom video conferencing for online sessions

Wise and Commonwealth Bank payment processing for international and domestic transactions

Each of these providers maintains their own privacy policies and data protection standards. We encourage you to review their policies directly.

You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your information subject to our legal retention obligations. To make a request, please contact us at hello@thecultivatedlife.com.au.

If you have a concern about how we have handled your personal information, please contact us in the first instance at hello@thecultivatedlife.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.